Operations Manager
Job Location: Mississauga, ON
Full Time/Part Time: Full time
Are you a strategic leader with a passion for operational excellence? Do you thrive in a fast-paced environment where efficiency, teamwork, and customer satisfaction are top priorities? If so, we want you to join our team as Operations Manager! This is a pivotal role that will drive operational success, ensuring seamless warehouse management, inventory control, and sales process integration across Canada.
About the Role
Reporting directly to the President, the Operations Manager will oversee all operational aspects of the company, ensuring efficiency, quality control, and alignment with business objectives. This role will play a key part in optimizing warehouse operations, inventory management, and customer satisfaction while leading a dynamic team to success.
What You’ll Do
Operations Leadership
- Oversee warehouse operations, including space utilization, workflow optimization, and adherence to safety protocols.
- Streamline procurement, inventory management, and order fulfillment processes.
- Develop and implement inventory control systems to maintain accurate stock levels and minimize waste.
- Manage supplier and vendor relationships to ensure timely stock replenishment and product availability.
- Develop and oversee the operations budget, identifying cost-saving opportunities without compromising service quality.
- Oversee the implementation and optimization of ERP and CRM systems, ensuring accuracy and efficiency.
- Utilize data analytics to drive process improvements and enhance operational workflows.
Team Leadership & Development
- Lead, mentor, and motivate warehouse and customer service teams to meet and exceed performance targets.
- Provide training and development opportunities to enhance team skills and efficiency.
- Foster collaboration between sales and operations teams to ensure customer demands are met effectively.
Quality Control, Compliance & Continuous Improvement
- Partner with the sales team to deliver tailored solutions, competitive pricing, and timely responses.
- Handle escalated customer inquiries and ensure timely resolution to maintain high satisfaction levels.
- Implement quality assurance processes to meet and exceed industry benchmarks.
- Establish and maintain robust processes, controls, and accountability measures to streamline operations.
- Monitor key performance indicators such as order accuracy, delivery timelines, and inventory levels.
- Ensure compliance with health and safety regulations, industry standards, and company policies.
- Conduct regular safety audits and training to maintain a secure work environment.
What You Bring
- Proven experience in operations management or a similar leadership role, preferably in the electrical or industrial supply industry.
- Expertise in warehouse management, inventory control, and ERP/CRM systems.
- Strong understanding of Bills of Materials (BOMs), kitting, logistics, and light assembly processes.
- Experience in designing and managing sales pipelines for effective cross-departmental coordination.
- Strong grasp of process improvement, controls, and financial accountability.
- Exceptional leadership, organizational, and problem-solving abilities.
- Excellent communication and interpersonal skills.
- Degree or diploma in Business Administration, Supply Chain Management, or a related field preferred.
About Us
At RS Breakers & Controls, we pride ourselves on exceptional customer service and customized solutions. Our 35,000-square-foot warehouse is home to over 100,000 products, from MCC buckets to circuit breakers, serving residential, commercial, and industrial needs. Learn more about us at www.rsbreakers.com.
Why Join Us?
- Be part of a dynamic, growing company with a strong commitment to operational excellence.
- Work in a collaborative environment that values innovation and continuous improvement.
- Competitive salary, benefits, and opportunities for professional growth.
If you’re ready to take on a leadership role that makes a real impact, we’d love to hear from you. Apply today and be a part of our success story!
How to Apply:
Submit your resume and cover letter below. We look forward to meeting you!